Are there any help documents available for Zendesk?

Yes, Belton ISD has created the documents below:

ZendeskQuickStart-Users.mp4 : Short Video to learn how to sign in and create a ticket.

Zendesk sign In Instruction - Sign in instructions

Zendesk Ticket Status - Ticket status definitions

Purchasing Requests in Zendesk - Instructions to enter a purchasing request in Zendesk